Terms of service

TIPA, spol. s r.o.

Sadová 2749/42, 746 01 Opava, Czech Republic

Company ID: 42864208

VAT ID: CZ42864208

Registered in the Commercial Register maintained by the Regional Court in Ostrava, Section C, File No. 1519

The correspondence address for the delivery of goods, complaints, written documents and other documents or shipments is:

TIPA, spol. s r.o.
Sadová 2749/42
746 01 Opava
Czech Republic

Customer service telephone number:

+420 553 624 976 (available Monday–Friday, 8:00 AM–5:00 PM).


1. Introductory Provisions

1.1. These Terms and Conditions of TIPA, spol. s r.o. (hereinafter referred to as the “Seller”) govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase agreement concluded between the Seller and another natural person (hereinafter referred to as the “Buyer”) through the Seller's online store.

1.2. These Terms and Conditions do not apply to cases where the person intending to purchase goods from the Seller is a legal entity or a person acting in the course of their business activities or independent professional activities when placing an order.

1.3. Provisions differing from these Terms and Conditions may be agreed upon in the purchase agreement. Any provisions agreed upon in the purchase agreement that differ from these Terms and Conditions shall take precedence over these Terms and Conditions.

1.4. These Terms and Conditions form an integral part of the purchase agreement. The purchase agreement and these Terms and Conditions are drawn up in the Czech language. The purchase agreement may be concluded in the Czech language.

1.5. The Seller may amend or supplement these Terms and Conditions. This provision does not affect any rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.

1.6. Cooperation with wholesale partners is governed by Act No. 89/2012 Coll., the Civil Code.


2. User Account

2.1. Based on the Buyer's registration on the website, the Buyer may access their user interface. Through their user interface, the Buyer may place orders for goods (hereinafter referred to as the “User Account”). If the online store interface allows it, the Buyer may also place orders without registration directly through the online store interface.

2.2. When registering on the website and placing orders, the Buyer is obliged to provide all information correctly and truthfully. The Buyer is obliged to update the information provided in their User Account whenever it changes. The information provided by the Buyer in their User Account and when placing an order shall be considered correct by the Seller.

2.3. Access to the User Account is secured by a username and password. The Buyer is obliged to keep confidential all information necessary to access their User Account.

2.4. The Buyer is not authorized to allow third parties to use their User Account.

2.5. The Seller may cancel the User Account, particularly if the Buyer has not used the User Account for more than 12 months, or if the Buyer breaches their obligations under the purchase agreement (including these Terms and Conditions).

2.6. The Buyer acknowledges that the User Account may not be available continuously, particularly with regard to necessary maintenance of the Seller's hardware and software or the necessary maintenance of hardware and software belonging to third parties.


3. Conclusion of the Purchase Agreement

3.1. The online store interface contains information about the goods, including the prices of individual goods and the cost of delivery. The prices of goods and delivery are stated including value added tax and all related fees. The prices of goods remain valid for as long as they are displayed in the online store interface.

3.2. To order goods, the Buyer shall complete the order form in the online store interface. The order form contains, in particular, information about:

  • the goods being ordered (the Buyer adds the goods being ordered to the electronic shopping cart of the online store interface);

  • the method of payment of the purchase price, the requested delivery method and information about the costs associated with delivery of the goods (collectively referred to as the “Order”).

3.3. Before submitting the Order to the Seller, the Buyer is given the opportunity to check and change the information entered into the Order, including the opportunity to identify and correct errors made when entering data. The Buyer submits the Order to the Seller by clicking the “Place Order” button. The information provided in the Order shall be considered correct by the Seller. Immediately upon receiving the Order, the Seller shall confirm its receipt to the Buyer by email sent to the email address provided by the Buyer in the User Account or in the Order (hereinafter referred to as the “Buyer's Email Address”).

3.4. The contractual relationship between the Seller and the Buyer is established upon delivery of the acceptance of the Order, which the Seller sends to the Buyer by email to the Buyer's Email Address.

3.5. The Buyer agrees to the use of means of distance communication when concluding the purchase agreement. Any costs incurred by the Buyer in connection with the use of means of distance communication for the conclusion of the purchase agreement (internet connection costs, telephone call costs) shall be borne by the Buyer and shall not differ from the standard rate.


4. Price of Goods and Payment Terms

4.1. The prices stated in the online store are valid for electronic orders for the period during which they are published in the online store, until a new price offer is issued. Prices are final and include all taxes and fees (VAT, environmental fees) that the consumer must pay to obtain the goods. The Buyer may pay the Seller for the goods and any costs associated with delivery under the purchase agreement using the following methods:

  • Advance payment – by prior agreement.

  • Cash on delivery – the goods will be sent to the Buyer through a carrier, and the Buyer shall pay the cash-on-delivery amount in cash or online by payment card (if supported by the carrier) upon receipt of the shipment.

  • Cashless payment (invoice with a due date) – available to regular customers with whom a purchase agreement has been concluded. The invoice is included with the shipment. The Buyer shall make payment by bank transfer within the period specified on the invoice. For cashless payments, the date on which the payment is credited to the Seller's bank account shall be decisive. The Seller reserves the right to charge statutory interest on late payments.

  • Cash payment – upon personal pickup.

  • Payment by card – upon personal pickup and in the Czech section of the online store.

All goods are supplied with a tax document and remain the property of the Seller until the purchase price has been paid in full.

4.2. In addition to the purchase price, the Buyer is obliged to pay the Seller the agreed costs associated with delivery of the goods.


5. Withdrawal from the Purchase Agreement

5.1. In accordance with Section 1829(1) of the Civil Code, the Buyer has the right to withdraw from the purchase agreement within fourteen (14) days of receiving the goods. If the subject of the purchase agreement consists of several types of goods or the delivery of several parts, this period begins on the date of receipt of the last delivery of goods. Notice of withdrawal from the purchase agreement must be sent to the Seller within the period specified in the preceding sentence. The Buyer may send the withdrawal notice, among other things, to the Seller's business premises or to the Seller's email address info@tipa.eu.

5.2. In the event of withdrawal from the purchase agreement pursuant to Article 5.1 of these Terms and Conditions, the purchase agreement is cancelled from the beginning. The goods must be returned to the Seller within fourteen (14) days of withdrawal from the purchase agreement. If the Buyer withdraws from the purchase agreement, the Buyer shall bear the costs associated with returning the goods to the Seller.

5.3. In the event of withdrawal from the purchase agreement, the Seller shall refund the funds received from the Buyer within fourteen (14) days of the Buyer's withdrawal from the purchase agreement. If the Buyer withdraws from the purchase agreement, the Seller is not obliged to refund the funds received until the Buyer has returned the goods. In addition to the purchase price of the goods, the Buyer is entitled to reimbursement of the delivery costs paid to the Seller, up to the amount corresponding to the cheapest delivery method offered by the Seller.

5.4. The Buyer acknowledges that if goods returned by the Buyer are damaged, worn or partially consumed, the Seller shall be entitled to compensation for the resulting damage. Returned goods should be in the condition in which they were received by the Buyer, i.e. complete, including all documentation, clean and in the original packaging. The Seller is entitled to unilaterally set off any claim for compensation for damage or restoration of the goods to their original condition against the Buyer's claim for a refund of the purchase price.


6. Transportation and Delivery of Goods

6.1. Items in stock are dispatched within two business days. Other goods are dispatched depending on the availability and capabilities of our suppliers. To ensure faster computer processing of orders, product order numbers must be provided. Please also provide your Company ID and VAT ID (for companies) and, in the case of delivery via Czech Post or DPD, a telephone number, which is required. We ship goods cash on delivery to both legal entities and individuals.

6.2. We charge the actual shipping costs according to the weight, dimensions and insurance of the shipment.

6.3. If the Seller is obliged under the purchase agreement to deliver the goods to a location specified by the Buyer in the Order, the Buyer is obliged to accept the goods upon delivery.

6.4. If, for reasons attributable to the Buyer, the goods need to be delivered repeatedly or by a method other than that specified in the Order, the Buyer is obliged to pay the costs associated with repeated delivery or the costs associated with the alternative delivery method.

6.5. Upon receiving the goods from the carrier, the Buyer is obliged to check that the packaging is intact and, in the event of any damage, immediately notify the carrier. If the packaging shows signs of unauthorized access to the shipment, the Buyer may refuse to accept the shipment from the carrier. On the day of receipt, the Buyer shall properly inspect the goods for damage and check that all accessories are included. If the recipient discovers concealed damage only after accepting the shipment, they must notify the Seller in writing at reklamace@tipa.eu no later than 3 days after receipt of the shipment.

6.6. Delivery via DPD – delivery directly to the specified address within 24 hours after the goods have been dispatched. The carrier will make 2 delivery attempts. The shipment can be tracked using the tracking number at DPD's website.

Delivery to a DPD Pickup point within 24 hours after the goods have been dispatched. Once the shipment has been collected from the online store's dispatch facility, the customer will receive information by SMS or email. Upon delivery to the pickup point, the customer will receive a second notification. The shipment will be stored at the pickup point for up to 7 calendar days.

Delivery to a DPD self-service parcel locker within 24 hours after the goods have been dispatched. Once the shipment has been placed in the locker, the customer will receive an SMS or email containing a unique PIN code. Entering the PIN code will unlock the locker compartment. The shipment will be stored in the locker for 48 hours, after which it will be returned to the sender.

6.7. Delivery via Packeta – the customer must wait for an informational email or SMS. This notification will provide information on when the ordered goods will be ready for pickup. The customer can track the shipment online by entering the parcel number into Packeta's tracking system.

6.8. Delivery via PPL – once the shipment has been handed over to PPL, the customer will receive an informational email from PPL with the option to change the delivery instructions via the PPL website. PPL delivers shipments Monday to Saturday from 8:00 AM to 6:00 PM to the address selected by the customer. On the day of delivery, an SMS will be sent to the telephone number provided by the customer with an estimated two-hour delivery window. Upon receiving the shipment, the recipient may choose whether to pay the cash-on-delivery fee in cash or by payment card.

6.9. Shipping and delivery charges: Shipping is free for orders over €159. This does not apply to wholesale customers. No packing fee is charged.

Current shipping prices can be found in the second step of the shopping cart.


7. Personal Pickup of Goods

7.1. The customer may order goods for delivery to a pickup point. The pickup point can be selected from the list of pickup/delivery points at www.tipa.eu. On the day the goods are sent to the pickup point, the customer will receive an electronic copy of the invoice for information purposes, confirming the dispatch of the goods from the wholesale warehouse. The pickup point will prepare the goods for collection and notify the customer by SMS when the order is ready for pickup. Personal pickup at the pickup point in Ostrava on Záhumenní Street is subject to a fee of CZK 29 incl. VAT. At other pickup points, the customer pays a fee of CZK 39 for orders up to CZK 1,999. Goods worth more than CZK 1,999 are handed over to the customer free of charge. If the customer does not collect the goods within 10 days of being notified that they are ready for pickup, the pickup point will return the goods to the wholesale warehouse.

7.2. Payment for personal pickup:

  • cash

  • payment card via the online store

  • payment by card via bank card terminals is not available at pickup points

8. Liability for Defects

8.1. The rights and obligations of the contracting parties regarding liability for defects are governed by the applicable generally binding legislation (in particular Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code).

8.2. The Seller is liable to the Buyer for ensuring that the goods are free from defects upon receipt. In particular, the Seller guarantees that at the time the Buyer received the goods:

  • the goods have the characteristics agreed upon by the parties or, in the absence of such an agreement, the characteristics described by the Seller or manufacturer, or reasonably expected by the Buyer with regard to the nature of the goods and the advertising provided;

  • the goods are suitable for the purpose stated by the Seller or for which goods of this type are ordinarily used;

  • the goods correspond in quality or design to the agreed sample or model, where the quality or design was determined according to such sample or model;

  • the goods are in the appropriate quantity, dimensions or weight;

  • the goods comply with the requirements of applicable legislation.

8.3. The provisions of Article 8.2 of these Terms and Conditions shall not apply to goods sold at a reduced price due to a specific defect for which the reduced price was agreed, to wear and tear caused by normal use, to defects in used goods corresponding to the degree of use or wear existing at the time the Buyer received the goods, or where this follows from the nature of the goods.

8.4. If a defect becomes apparent within six months of receipt, the goods shall be presumed to have been defective at the time of receipt.

8.5. The Buyer shall exercise their rights arising from defective performance with the Seller at the address of the Seller's business premises where complaints can be accepted with regard to the range of goods sold, or, where applicable, at the Seller's registered office or place of business.

For the Czech Republic, we recommend sending goods to the company's registered office:

TIPA, spol. s r.o.
Sadová 2749/42
746 01 Opava
Czech Republic

For the Slovak Republic:

MEDIA PRINT - KAPA
DEPO SK - TIPA
Stará Vajnorská 9
831 04 Bratislava 3
Slovak Republic

Telephone: +421 903 445 585 (opening hours 8:00 AM–6:00 PM)

MEDIA PRINT – KAPA is TIPA.EU's contractual partner in Slovakia. It only accepts, registers and subsequently sends customer shipments containing goods subject to complaints to the Czech Republic for processing and resolution.

Therefore, a complaint is considered to have been submitted on the date on which TIPA.EU receives the goods subject to the complaint at the registered office of TIPA, spol. s r.o., Sadová 2749/42, 746 01 Opava, Czech Republic.

8.6. The statutory warranty period is 24 months.


9. Personal Data Protection

9.1. The Seller fulfills its information obligation towards the Buyer pursuant to Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council concerning the protection of individuals with regard to the processing of personal data and the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation, hereinafter referred to as the “GDPR”) in relation to the processing of the Buyer's personal data for the purposes of performing the purchase agreement, negotiating the agreement and fulfilling the Seller's legal obligations through the document Privacy Policy.

9.2. Our online store is not intended for children under 16 years of age. A person under 16 may use our online store only with the consent of their legal guardian (parent or guardian).

9.3. The Buyer agrees to the processing of personal data by the Seller for the purposes of exercising the rights and obligations arising from the purchase agreement and for the purposes of maintaining the User Account. Unless the Buyer chooses otherwise, the Buyer also agrees to the processing of personal data by the Seller for the purpose of sending information and commercial communications to the Buyer. Consent to the processing of personal data to the full extent of this Article is not a condition that, in itself, would prevent the conclusion of the purchase agreement.

9.4. The Buyer acknowledges that they are obliged to provide their personal data (during registration, in their User Account and when placing an order through the online store interface) correctly and truthfully and that they are obliged to inform the Seller without undue delay of any changes to their personal data.

9.5. We measure customer satisfaction with purchases through email questionnaires as part of the Verified by Customers program, in which the TIPA.EU online store participates. We send questionnaires to customers each time they make a purchase from us, unless they have opted out of receiving them pursuant to Section 7(3) of Act No. 480/2004 Coll., on Certain Information Society Services. We process personal data for the purpose of sending questionnaires as part of the Verified by Customers program on the basis of our legitimate interest, which consists of obtaining feedback on customer satisfaction with purchases made through our online store.

For the purpose of sending questionnaires, evaluating feedback and analyzing our market position, we use the services of a data processor, the operator of the Heureka.cz portal. For these purposes, we may provide Heureka with information about the goods purchased and the customer's email address. The customer's personal data will not be transferred to any third party for its own purposes when sending the email questionnaires.

Customers may object to receiving email questionnaires under the Verified by Customers program at any time by opting out of further questionnaires using the link included in the questionnaire email. If an objection is made, we will no longer send questionnaires to the customer.


10. Other Rights and Obligations of the Contracting Parties

10.1. The Buyer acquires ownership of the goods upon payment of the full purchase price.

10.2. The Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 00020869, website: adr.coi.cz, email: adr@coi.cz, is responsible for the out-of-court resolution of consumer disputes arising from the purchase agreement.


11. Commercial Communications

11.1. The Buyer agrees to receive information related to the goods, services or business of the Seller at the Buyer's email address and further agrees to receive commercial communications from the Seller at the Buyer's email address.


12. Final Provisions

12.1. If the relationship established by the purchase agreement contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law. This does not affect the rights of the consumer arising from generally binding legislation.

In Opava, 24 February 2016.